Dao puts credibility first

For more than 100 years, dao has delivered newspapers across Denmark - every night, all year round. Over time, their role has grown. dao began distributing magazines in 2007, added letters in 2011, and since 2012 has also delivered parcels to Danes nationwide.

The company, owned by JP/Politikens Hus, JFM, and Amedia, offers distribution of newspapers, magazines, parcels, and letters throughout the country.

“We are a Danish-owned distributor and work purposefully to strengthen distribution nationwide. It’s important for us to be able to deliver to everyone - all year round. We primarily distribute at night, which means fast and efficient deliveries of newspapers, magazines, letters, and parcels. That’s a strong differentiator that provides great value to customers,” says Line Maigaard Steendahl, Strategic Buyer at Dansk Avis Omdeling A/S.

Thousands of transactions every month

Simplicity in the customer journey is important for dao. With more private customers sending letters and parcels via dao, it’s crucial that online purchases feel easy and seamless. Since 2020, dao has used Clearhaus as its acquirer for private customer purchases via the dao app and website.

“We focus on making everything easy and fast for customers - and that naturally includes purchases. Payments need to go through lightning-fast – and they do. We put credibility first when it comes to our customers - and we find that Clearhaus do the same. Every single month, they ensure that thousands of transactions for letters and parcels run smoothly - it just has to work – and it does,” says Line Maigaard Steendahl, continuing:

“Clearhaus deliver a service that is absolutely central to the business - even though it happens in the background. Payments must work every time, and transaction costs must be competitive. And it also matters that Clearhaus is a Danish company - just like us. We want to prioritize national partners where possible.”

Growing alongside dao

dao is looking at a period of steady growth - especially after the news that PostNord will stop delivering letters at the end of 2025.

“We’re moving in an exciting direction and expect far more online purchases in the coming years. That’s why the requirements for our payment setup are increasing. Fortunately, Clearhaus support us on this journey. We have a really good dialogue with them about which payment methods best suit our business. We’re expanding with Google Pay and Apple Pay, which many customers are asking for,” she says, summarizing:

“I find that Clearhaus grow with us and ensure that everything runs smoothly - every day, for every customer.”